I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requested the product be returned. It was mistakenly sent to the wrong address but eventually corrected and delivered to me. After two weeks in transit, the LED lights, crucial for mapping, stopped working. While attempting to repair it with engineer friends from TÜBİTAK, we discovered a scandalous situation. The robot's connector part had been removed and cleaned, seemingly to conceal its absence, though it had no relation to the malfunction. Armed with evidence, I contacted Genpa, who, after comparing the footage, acknowledged the issue. They requested I send it back for reinstallation, but lacking trust, I hesitated. I reached out to Xiaomi Turkey, and filed a complaint, yet received no resolution nor engagement from the company. Instead of swiftly addressing consumer rights and concerns, they've shown no effort. My two-month-old robot vacuum has been effectively ruined by the service, and Xiaomi refuses to stand behind it. They've shattered my trust, failed to take responsibility, and left me in distress. It's been a month without a functioning robot vacuum. How could a company like Xiaomi partner with such incompetent individuals?
I sent my non-functioning Xiaomi S10T robot vacuum to your service center. After inspection, I was informed that the dustbin and filter needed replacement, and I was asked to pay ₺2,000 for the service. I proceeded with the payment, and the product was returned to me. However, the filter was not rep...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro on November 17, 2020, from K8 Teknoloji with a 2-year Xiaomi Türkiye warranty. I specifically chose the Xiaomi Türkiye guarantee, paying more than other sellers, expecting reliable after-sales service. Recently, my vacuum’s battery started draining too...
I purchased my Xiaomi Robot Vacuum X20 Max about two months ago from the official Trendyol seller on Trendyol, paying approximately ₺33,000. I have only used the device with plain water and have never added any chemicals. However, about ten days ago, the water suction pump malfunctioned, releasing a...
I purchased a Xiaomi S10T robot vacuum cleaner from Media Markt less than a year ago, and since the day I bought it, the device has been plagued with issues. It constantly experiences mapping errors, gets confused, fails to clean properly, does not mop, spills collected dust, and cannot detect obsta...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro, and after a while, it started malfunctioning. Despite having a full charge, it randomly shuts off mid-cleaning and won’t restart unless I manually place it back on the charger. Even after doing that, the issue keeps happening. When I contacted Xiaomi’s...
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