I received my Microsoft Türkiye-guaranteed Xbox Series X console yesterday, purchased from A101. Upon unboxing and starting the setup process, I repeatedly encountered a "Something went wrong" error message. Despite following all troubleshooting steps provided on Microsoft's website, the issue persisted.
When I attempted to return the product, both A101 and Microsoft refused to take responsibility. A101 stated they couldn't process the return without a service report, while Microsoft informed me they don't provide such documentation. Even more frustrating, Microsoft offered to replace the console with a refurbished unit rather than a brand-new device.
As a customer, I'm stuck between two companies refusing to acknowledge their fault in selling a defective product. I demand an immediate resolution, including a full refund for the faulty console. This issue must be addressed urgently!
I sent my Xbox controller to Microsoft Türkiye for a warranty claim. Before shipping, I called customer support to ask about the process, and they clearly stated that since there is no repair service in Turkey, they would replace it with a brand-new unit. After waiting 10 days, I received a used co...
My Xbox Series X console is now with me. I've been using it for around a year. I recently began experiencing freezing issues with the gadget. I tried using it in this condition for a while longer, but when the problem persisted, I created a service ticket and forwarded it to them. The next day, I re...
I sent my original Xbox Series X console to warranty service because it was overheating. Instead of repairing and returning my own device, Microsoft informed me of their policy to send a refurbished replacement unit. I reluctantly accepted this, trusting the replacement would be fully functional. U...
Hello, I still have nearly a year and a half left on my warranty for my Xbox Series S, but the device suddenly stopped turning on. I submitted a service request for repair, and the status showed "scheduled for pickup." However, over a month has passed with no further updates or courier pickup. I've ...
The right analog stick on my Xbox Series X controller has malfunctioned. I’ve already sent the product to Microsoft for repair twice under warranty, and both times, a replacement controller was sent back to me — yet the same issue persists with every replacement. The controller I currently have also...
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