Hello, I still have nearly a year and a half left on my warranty for my Xbox Series S, but the device suddenly stopped turning on. I submitted a service request for repair, and the status showed "scheduled for pickup." However, over a month has passed with no further updates or courier pickup. I've repeatedly tried to contact Microsoft Turkey, but no one answers. I feel completely stranded with no support from the brand I trusted. I need a prompt response from Microsoft regarding the status of my warranty repair and a clear timeline for when my device will be picked up and serviced. Please address this urgently.
I sent my Xbox controller to Microsoft Türkiye for a warranty claim. Before shipping, I called customer support to ask about the process, and they clearly stated that since there is no repair service in Turkey, they would replace it with a brand-new unit. After waiting 10 days, I received a used co...
I received my Microsoft Türkiye-guaranteed Xbox Series X console yesterday, purchased from A101. Upon unboxing and starting the setup process, I repeatedly encountered a "Something went wrong" error message. Despite following all troubleshooting steps provided on Microsoft's website, the issue persi...
I purchased an Xbox Series X on September 9, 2024, with a 2-year Microsoft warranty, but my device is only showing a 1-year warranty. Despite trying to resolve this issue, I haven’t been able to reach Microsoft support, either domestically or internationally. This is incredibly frustrating as I can’...
The right analog stick on my Xbox Series X controller has malfunctioned. I’ve already sent the product to Microsoft for repair twice under warranty, and both times, a replacement controller was sent back to me — yet the same issue persists with every replacement. The controller I currently have also...
I've been trying to get help from the service center since October 26, 2022. I made six requests already, but still haven't heard back, my warranty is almost up, and if I don't do something soon, I might have to take legal action. the thingy has a three-year warranty in Turkey, which is still active...
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