I sent my Xbox controller to Microsoft Türkiye for a warranty claim. Before shipping, I called customer support to ask about the process, and they clearly stated that since there is no repair service in Turkey, they would replace it with a brand-new unit.
After waiting 10 days, I received a used controller instead of a new one—it even had visible stains and was still defective! When I called customer service again, they admitted that there were no new controllers in Turkey and that they had sent me a repaired or used unit from abroad.
Now, they’ve created another service request, but I’m being told I’ll likely face the same issue again. This is unacceptable from a company like Microsoft! I demand a genuine, brand-new replacement, as promised. Microsoft, honor your warranty commitments!
The right analog stick on my Xbox Series X controller has malfunctioned. I’ve already sent the product to Microsoft for repair twice under warranty, and both times, a replacement controller was sent back to me — yet the same issue persists with every replacement. The controller I currently have also...
Hello, I still have nearly a year and a half left on my warranty for my Xbox Series S, but the device suddenly stopped turning on. I submitted a service request for repair, and the status showed "scheduled for pickup." However, over a month has passed with no further updates or courier pickup. I've ...
I received my Microsoft Türkiye-guaranteed Xbox Series X console yesterday, purchased from A101. Upon unboxing and starting the setup process, I repeatedly encountered a "Something went wrong" error message. Despite following all troubleshooting steps provided on Microsoft's website, the issue persi...
On April 16, I purchased an Xbox gamepad from Amazon Turkey. Before buying, I contacted Amazon customer service to ask if I could return the product if it didn’t meet my expectations. They assured me that I could return the item within a month, even if the package was opened. I had previously return...
I submitted my Sony Eurasia warranty-covered PlayStation 5 DualSense controller for repair due to an analog drift issue on December 21, 2024, at Sony's authorized service center in Eskişehir (Görgün Elektronik). The controller is still under warranty, and I provided all necessary documents, includin...
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