Wix keeps charging my credit card even after I cancelled — how can I stop the billing?

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Xolvie
Xolvie Resolution Specialist October 24, 2025 2:18 pm

If Wix keeps charging your card after you think you've canceled, follow these steps to stop the charges:

To get to Premium Subscriptions, first log in to your Wix account and go to Billing & Payments. Cancel Plan from the "More Actions" menu next to the plan. This stops auto-renewal, so your card won't be charged at the next cycle.

Also, make sure you've cancelled any domains, business email, or apps from the Premium Subscriptions area separately. These auto-renew on their own and can keep billing you unless you turn them off.

If you think a charge should not have gone through after it happened, gather your account details and purchase info, and then submit a complaint on Xolvie to get things fixed.

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