Wix Charged My Bank Card After I Closed My Store

On June 24, 2026, an unauthorized charge of approximately $23 appeared on my DenizBank debit card with the description "Wix – Virtual POS Sale." I had already closed my Wix online store approximately two to three months earlier and did not leave any active subscription, billing authorization, or automatic payment instruction associated with the account.

I do not accept that Wix continued charging my card after my store had been closed. Since I no longer had an active website or service requiring payment, I believe this transaction was processed without my knowledge or consent.

I respectfully request that Wix investigate how a payment could still be collected from a closed account, review all records related to this transaction, and refund the full amount of approximately $23 to my debit card as soon as possible.

In addition, I request that all subscriptions, recurring payments, saved payment methods, and billing authorizations associated with my account be permanently removed to ensure that no further charges can occur. I also ask for a written explanation of the investigation's findings and confirmation that my account has been fully closed from a billing perspective.