Hello, I purchased a Windsor refrigerator about 1.5 years ago, and I’ve been facing constant issues ever since. The fridge causes excessive icing, and vegetables and fruits spoil or rot quickly. When I initially contacted customer service, I requested a replacement, but they assured me the issue could be fixed with adjustments over the phone. Despite following their instructions, the problem persists.
The refrigerator is still under warranty, and I am now demanding a replacement. It’s unacceptable to keep wasting expensive groceries because of a defective appliance. I’ve used many refrigerators before, and this one clearly has an inherent flaw. Windsor, please take responsibility and resolve this issue by providing a functioning replacement immediately.
In April 2023, we purchased a Windsor refrigerator manufactured by Vestel. After only 5 months, it stopped cooling, causing all items in the freezer to thaw and go to waste. While the issue resolved itself within 24 hours, we called for service, but they couldn’t identify the problem. They advised u...
I purchased a Windsor 9000 BTU air conditioner a year ago, and it has been a nightmare during the winter. The unit makes unbearable vibrations and loud noises in heating mode, to the point where we can’t sleep. It also shuts down frequently and barely heats the room. I’ve tried contacting customer ...
I own a Windsor air conditioner, which experienced a burned-out card issue. The service team came to repair it just one week after the warranty expired. However, upon returning to install the replacement card, they claimed they had missed another problem—the internal card was also burned out. This ...
I am writing to share my frustrating experience with the installation of my Windsor air conditioner. The installation team unnecessarily created a massive hole in my wall for a small pipe, completely damaging the surface. Instead of using proper sealant or mounting paste for the gaps, they stuffed p...
I purchased a Windsor washing machine by Vestel and started using it just a week ago. Almost immediately, the machine began operating with excessive noise and even started moving out of place while running. I recorded videos of these issues and showed them to the technical service team, but they cla...
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