Vestel Delays Promised Warranty Replacement for Noisy Windsor AC Outdoor Unit

The outdoor unit of my Windsor 12,000 BTU air conditioner purchased from Vestel has been making severe noise for about 2 years. Consequently, I contacted authorized service, and following an inspection, I was informed that the outdoor unit would be replaced under warranty.

On July 22, 2026, an SMS was sent to me for service record number 8119732885, stating that the product replacement process had been initiated and that I would be contacted within 3 business days. However, despite days having passed, no one has called, nor has any update regarding the process been provided.

I demand that the outdoor unit of my air conditioner, which I use at my address in Karşıyaka, İzmir, be replaced as promised as soon as possible and that clear information regarding the status be provided to me.