I opened an account on Whitebit TR to test the platform and benefit from promotions. I used it for a few days, depositing and withdrawing funds without any issues. On the second day, a client wanted to send me a payment in USDT for a job, and I agreed since it would be faster due to their location abroad. I provided my Whitebit TR account address for the transfer. However, shortly after, I received an email stating that I needed to prove the source of the funds due to concerns that the account could be used for AML (Anti-Money Laundering) purposes.
I provided a payment receipt, but then they requested more documents, including company information, authorization from a responsible person, and an insurance certificate. Despite complying and sending the requested documents, they still haven’t released my funds. This kind of treatment is something I’ve never encountered on other platforms. Whitebit TR continues to withhold my money, and I urge them to resolve this issue and release my funds immediately.
I opened an account on the Whitebit platform, successfully verified my identity, and deposited euro and pound balances from my Payoneer card into the Whitebit exchange. I then converted these funds into USDT without any issues. However, just 5 minutes later, as I was about to transfer the USDT to an...
I’ve been using WhiteBIT for a long time, and until now, all my transfers were smooth and problem-free. But during my latest transaction, they suddenly froze ₺20,000 of my funds and demanded documents like a salary slip or proof of income. I haven’t been formally employed in a while—I support myself...
WhiteBIT has been one of the most disappointing experiences I’ve ever had with a crypto platform. I made a small crypto deposit—not even a large amount—and they immediately started asking me for an excessive number of documents, including videos, which I provided exactly as requested. After that, th...
I’ve been investing regularly through the WhiteBIT crypto exchange, always making sure to comply fully with all relevant laws and regulations. Despite following every rule and submitting every document requested, I’m still being denied access to my own funds—specifically $224 that remains locked in ...
I am a Whitebit TR user and have never experienced any issues until now. For the past 11 days, my funds have been blocked, and I cannot make any withdrawals. Despite providing all necessary information, including a video verification, I am repeatedly told to "wait as my funds are secure." This excus...
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