I Deposited Crypto on WhiteBIT but They Froze My Funds and Keep Ignoring My Emails

WhiteBIT has been one of the most disappointing experiences I’ve ever had with a crypto platform. I made a small crypto deposit—not even a large amount—and they immediately started asking me for an excessive number of documents, including videos, which I provided exactly as requested. After that, they told me, “We’ll get back to you,” and then disappeared.

Every time I reach out, they reply with the same generic message: “Your case is under review.” That’s been going on for days. Meanwhile, I can’t access my funds, and the value of the crypto I deposited has already dropped. I’ve lost money, and they’ve provided absolutely no real support or explanation.

Despite complying with every verification step, they’ve locked my account and left me completely in the dark. This is not how a trustworthy crypto platform operates. I feel scammed and powerless. WhiteBIT has proven to be the last place I would ever trust with my money again.

If you're thinking of using WhiteBIT—don’t. Put your trust in a platform that respects its users and doesn’t trap your funds behind vague processes and copy-paste responses. I’ve already moved to another crypto service, and I strongly recommend others do the same before it’s too late.