Whitebit Held My $1500 Balance After Requesting Source of Funds Verification

Whitebit Held My $1500 Balance After Requesting Source of Funds Verification
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Akinci
November 15, 2024 4:27 am
342

I opened an account on the Whitebit platform, successfully verified my identity, and deposited euro and pound balances from my Payoneer card into the Whitebit exchange. I then converted these funds into USDT without any issues. However, just 5 minutes later, as I was about to transfer the USDT to another exchange, my account was suddenly blocked. Whitebit requested that I record a video to prove the source of my funds. I explained that my earnings from two YouTube channels are deposited into my Payoneer account via Google AdSense. I spent 10 hours gathering evidence, including videos, screenshots, and supporting documents, while setting aside my other responsibilities. Despite my efforts, the only response I received was, "We will get back to you after a detailed review." I waited an additional 3 hours, and my $1,500 balance remains blocked. This situation has caused significant stress and disrupted my plans, as I urgently needed the funds for a payment. My request number is 328838, and I need assistance resolving this issue as soon as possible.

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Whitebıt
Whitebıt

Hello Akinci, Thank you for reaching out and sharing your experience. We understand that the situation has caused significant stress, and we truly apologize for any inconvenience. In order to assist you further, could you please confirm if your issue has been resolved? We’d appreciate it if you could provide any additional documents or proof that can help clarify the situation and assist us in speeding up the process. Additionally, please provide the specific ticket number you were given, so we can follow up more efficiently. Please note that our team is committed to ensuring the security of all funds on our platform, and we appreciate your patience during this review process. Looking forward to hearing from you soon. Best regards, WhiteBIT Team

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