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Whitebit TR Blocked My Funds for 11 Days – Unable to Withdraw Money

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Enes
WhiteBIT
December 09, 2024 5:04 pm
210

I am a Whitebit TR user and have never experienced any issues until now. For the past 11 days, my funds have been blocked, and I cannot make any withdrawals. Despite providing all necessary information, including a video verification, I am repeatedly told to "wait as my funds are secure." This excuse is given every day with no resolution in sight.

The withdrawal button is disabled, my transactions are frozen, and I am unable to access my own money. When I contact customer service, they claim the review team operates separately and cannot provide updates. Meanwhile, Bitcoin has increased by 40%, causing significant potential losses. I urgently demand an immediate solution and the release of my funds. This delay is unacceptable.

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WhiteBIT
July 29, 2025 7:48 pm (7 months after complaint)
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Whitebıt
Whitebıt

Dear Enes, Thank you for reaching out. We understand the frustration that comes with not being able to access your funds, and we are committed to resolving this issue as quickly as possible. To better assist you, we kindly ask for the following information: - Your WhiteBIT username - The ticket number related to your inquiry Please note that we do not block accounts or funds without valid reasons, and we take all cases seriously. In order to investigate the matter further, we would appreciate if you could provide any relevant documents or evidence that may help us understand your situation better. Rest assured, we will conduct a thorough review of your case and work towards finding a resolution. We appreciate your patience and cooperation in this process. Thank you for your understanding. Best regards, WhiteBIT Team

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