On July 21, 2025, I requested installation of my Waterlife water purifier—a unit I had purchased earlier and wanted mounted at my daughter’s home. The service team scheduled the appointment for Friday, but no technician ever arrived. When we called, they casually told us they actually visit that area on Saturdays, so we were forced to reschedule. Today is Saturday, and once again we have spent the entire day waiting without any technician showing up. When we called during the day, we were told someone would arrive “within two hours,” yet nobody came, and now they are not even answering the phone, most likely because their shift is over. Are we expected to sit at home for two full days without any respect for our time? If you cannot come, at least say so—don’t mislead your customers. When selling the device, your sales team calls repeatedly, but when it comes to after-sales service, we face disinterest and irresponsibility. Between my mother, my daughter, and myself, we already own three of your devices, but after this unprofessional experience, we no longer wish to keep them. We feel cheated despite paying full price, and I will never recommend Waterlife to anyone after being treated this way.
We installed a Waterlife water purifier in my 70-year-old mother’s home, and after only one month of use, the device began malfunctioning. When the tank fills up, it fails to stop water intake or discharge, resulting in a water bill nearly three times higher than normal. We have already called the s...
When our Miele dishwasher broke, we called on July 11, 2025, and made a service appointment for July 14, 2025. We waited at home all day on the 14th, but they didn't show up. We locked ourselves in; I didn't go to work. You can't treat so many customers this disrespectfully. They give appointments b...
I am a user of the Water Life non-electric pump home water purifier, and despite replacing the filters just four months ago, the water now comes out in a thin trickle. When I contacted the company to report the issue, I was told that a technician visit was required and that I would need to pay a 750...
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide an...
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