Arçelik Dishwasher Service No-Show - Frustration and Complaints

Arçelik Dishwasher Service No-Show - Frustration and Complaints
Arçelik Dishwasher Service No-Show - Frustration and Complaints
Arçelik Dishwasher Service No-Show - Frustration and Complaints
Tuğba
Arçelik
July 17, 2024 3:46 PM28

On July 2, 2024, my dishwasher malfunctioned, so I scheduled a service appointment with Arçelik customer service. As a working individual, I took time off to be home, cancelling evening plans to wait for the service between 17:00-19:00. However, the service team did not arrive and did not provide any updates.

On July 4, 2024, I received a message saying the service would come between 17:00-19:00, but again, they did not show up. The same situation occurred on July 5 and 6, 2024, with update messages but no visit from the service team. Finally, they bothered to call and said they would come, but by then, I naturally declined.

Arçelik has always been my first choice for appliances, but their failure to attend to a repairable issue has left me frustrated and disappointed. I will not only refrain from buying Arçelik products in the future but also discourage others from doing so.

Arçelik
July 19, 2024 12:39 PM (1 day after complaint)

Dear Customer, First of all, thank you for your interest in our company. We have received your complaint. We will contact you as soon as possible. We kindly ask you to share any information, suggestions, opinions, and solution requests regarding our products and services with us. As the Arçelik family, we wish you days filled with health and happiness. We are here for you 24/7, for your happiness. Arçelik Customer Communication Center

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My Arçelik Refrigerator Repair Delayed

Yağız
Arçelik
July 16, 2024 5:48 PM31

"I waited almost 2 weeks in the July heat for the service to come for the broken refrigerator. The Menemen authorized service did not show up for the appointment and offered excuses like "we can't always come to that area" / "we couldn't reach you by phone." Not only did my products spoil, but I also had to wait for my neighbor to come home from work in the evening for cold water. However, when the Arçelik service finally came, they replaced the broken refrigerator compressor and did not charge me. Therefore, although it was late, the mistake was corrected, and customer satisfaction was achieved. Customers need to be able to contact the local authorized service directly. If the service technician is not going to come to the appointment for some reason, the customer should not be kept waiting at home all day like a slave."