Dear Sir/Madam, It has only been one month since I purchased your product (Vorwerk Türkiye - TM6 & Varoma TR 220V tr), and I have been experiencing ongoing issues. You have repeatedly asked me to send components for diagnostic or inspection purposes. I do not wish to send anything to you, nor am I obligated to do so—I am not your R&D laboratory. The problems I am facing clearly indicate that the product is defective. Given that this is a very new product, I kindly request one of the following: either replace the faulty unit by sending me a new one and collect the defective product, or issue a full refund and collect the item accordingly. I paid a significant amount for this product, and within just one month, it has caused considerable stress and inconvenience. I expect an urgent and definitive resolution to this matter. If not resolved, I will take legal action and file a complaint with the Consumer Arbitration Committee and the Consumer Court. I will also seek compensation in accordance with the relevant provisions of the Turkish Code of Obligations No. 6098.
On October 23, I purchased an Arzum Listo Iron AR6021 through Trendyol from Arzum’s official seller, and before the warranty expired, the product broke down and completely stopped working. On June 17, I took it to the Ankara Keçiören Umut Technical Service, where I was told after the repair that the...
Dear Sir/Madam, I recently noticed a coating defect in the inner chamber of my Siemens oven, which I purchased approximately one year ago. The issue is located in an unused corner of the chamber. Although it is not in an area that comes into direct contact during use, I believe it does not meet the ...
Hello, the Siemens built-in oven I bought on 24.11.2022 burns its sides and does not cook evenly. For this reason, I contacted the service many times, but the service could not detect the malfunction. The last technical service from Ankara determined that the thermostat of the oven was broken. Of co...
I purchased a washing machine from the Siemens brand nearly two years ago, paying more than the market alternatives due to the brand’s reputation for reliability, quality, and long-lasting use. However, despite normal usage conditions and regular maintenance, the washing machine began to rust on the...
I have been a Siemens home appliances customer since 2011. The most recent problem of water leakage and blown fuse in our Siemens brand dishwasher made me write to you due to Siemens Turkey's irresponsible actions and unfair charges. Your service has taken action approximately 6 times in the last 3 ...
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