We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, water leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement has still not been delivered.
We cannot use the toilet, and the delays are unacceptable. Customer service and the service team repeatedly say, "We’re waiting for a production schedule from the factory" or "The replacement date has been postponed." Despite my constant follow-ups, all I hear is, "We will get back to you."
This lack of customer care is shocking for a supposedly high-quality brand. I demand an immediate resolution to this issue. My case ID is 2335582.
Last year, we decided to renovate our summer house and chose to invest in a Vitra toilet along with a slow-closing toilet seat. We had confidence in the brand and were willing to pay a premium for their products. Because of our limited usage, the summer house is only occupied for a maximum of 15 day...
I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move, one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced...
On 26/07/2024, I purchased a Vitra/Artema sliding shower set, bathroom faucet, and corner shelf. In just four months, these products began showing rust and discoloration. I submitted my invoice and photos to Vitra service for inspection. Their response was shocking—they blamed the corrosion on clean...
The Vitra toilet seat installed in my home by the contractor has broken within just a year of use. The hinge snapped, which is extremely disappointing for a brand that is supposed to represent quality and durability. I expected a long-lasting product, but it failed in an unreasonably short time. Th...
As part of a recent renovation, we replaced both toilets in our home with Vitra-brand toilet models. At first, everything seemed fine, but once we began using them, we noticed a major and unacceptable problem: every time the toilet is flushed, dirty water spills out from the front right side of the ...
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