I purchased Ross Lovegrove's Istanbul series for Vitra in 2020 — the sink, faucet, toilet, flush box, and bidet spray. I...n January 2025, the handle of the faucet broke off in my hand. I contacted Vitra to find a solution, and they told me the product is under a 10-year warranty. in 2020, I paid $300
I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months aft...er installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo
As part of a recent renovation, we replaced both toilets in our home with Vitra-brand toilet models. At first, everythin...g seemed fine, but once we began using them, we noticed a major and unacceptable problem: every time the toilet is flushed, dirty water spills out from the front right side of the
We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, wat...er leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement ha
I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move,... one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced
I own a 6-storey dental clinic. Our branch is a 6-storey dental clinic that has been active for 3 years, and the product...s we used in the clinic were products that we believed in their reliability, such as Vitra. For the last year or more, there has been leakage in the siphons. When we ordered the se
After moving into my new house in April 2023, I encountered a persistent issue. Water from the shower in my bedroom star...ted leaking, even when it was turned off. Initially, I had it fixed, but things only got worse. Now, it feels like someone is taking a shower in my room multiple times a day, even
I am deeply disappointed with the Vitra concealed cistern that we purchased, despite its high cost. It started leaking a...fter only two years, which broke our trust in the brand. We paid a service fee to have the gasket replaced, but the leak came back within a week. When I called the service again, t
