Vitra repair delay

To Whom It May Concern, I am writing regarding a mirror I purchased from the Vitra brand, which was initially found to b...e defective and subsequently replaced. Unfortunately, the replacement mirror has also developed issues over time. Specifically, the brightness of the LED lights has noticeably dimi...

I purchased Ross Lovegrove's Istanbul series for Vitra in 2020 — the sink, faucet, toilet, flush box, and bidet spray. I...n January 2025, the handle of the faucet broke off in my hand. I contacted Vitra to find a solution, and they told me the product is under a 10-year warranty. in 2020, I paid $300 ...

The Vitra toilet seat installed in my home by the contractor has broken within just a year of use. The hinge snapped, wh...ich is extremely disappointing for a brand that is supposed to represent quality and durability. I expected a long-lasting product, but it failed in an unreasonably short time. Th...

I am unable to find a replacement for my Vitra Norm 7105L003 - 7200 reservoir, which recently broke. I have contacted Vi...tra dealers and customer service multiple times, but no one has provided a solution or any help locating the spare part. Despite leaving my contact details and registering a compla...

We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, wat...er leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement ha...

I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move,... one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced...

I previously raised this issue, but it remains unresolved. In August, I contacted Vitra regarding a service need in Marm...aris and was informed there was a local service provider. On September 7, I spoke with the authorized representative, who requested additional time due to their workload. I agreed ...

I own a 6-storey dental clinic. Our branch is a 6-storey dental clinic that has been active for 3 years, and the product...s we used in the clinic were products that we believed in their reliability, such as Vitra. For the last year or more, there has been leakage in the siphons. When we ordered the se...

I purchased a vanity unit with a ceramic sink on top from Vitra's "Valarte" collection. I also bought a wall-hung WC fro...m the same collection. However, during the delivery, I noticed that both the sink and the WC ceramics were broken in half. Naturally, I requested replacements, but Vitra refused, c...