Vitra quality issue

To Whom It May Concern, I am writing regarding a mirror I purchased from the Vitra brand, which was initially found to b...e defective and subsequently replaced. Unfortunately, the replacement mirror has also developed issues over time. Specifically, the brightness of the LED lights has noticeably dimi...

I purchased Ross Lovegrove's Istanbul series for Vitra in 2020 — the sink, faucet, toilet, flush box, and bidet spray. I...n January 2025, the handle of the faucet broke off in my hand. I contacted Vitra to find a solution, and they told me the product is under a 10-year warranty. in 2020, I paid $300 ...

The Vitra toilet seat installed in my home by the contractor has broken within just a year of use. The hinge snapped, wh...ich is extremely disappointing for a brand that is supposed to represent quality and durability. I expected a long-lasting product, but it failed in an unreasonably short time. Th...

I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months aft...er installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo...

As part of a recent renovation, we replaced both toilets in our home with Vitra-brand toilet models. At first, everythin...g seemed fine, but once we began using them, we noticed a major and unacceptable problem: every time the toilet is flushed, dirty water spills out from the front right side of the ...

I have a Vitra-brand toilet seat that was installed in my home by the contractor during construction. Unfortunately, in ...less than two years, the hinge broke, rendering the seat unusable. I am extremely disappointed—a brand like Vitra should not have products that fail so easily under normal use. Wh...

I am unable to find a replacement for my Vitra Norm 7105L003 - 7200 reservoir, which recently broke. I have contacted Vi...tra dealers and customer service multiple times, but no one has provided a solution or any help locating the spare part. Despite leaving my contact details and registering a compla...

We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, wat...er leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement ha...

I previously raised this issue, but it remains unresolved. In August, I contacted Vitra regarding a service need in Marm...aris and was informed there was a local service provider. On September 7, I spoke with the authorized representative, who requested additional time due to their workload. I agreed ...

I purchased a Vitra toilet set expecting quality, but the experience has been frustrating. The first seat arrived broken..., and while the seller replaced it, the replacement came with a visible half-moon mark—clearly a manufacturing defect, not a stain or scratch. I contacted customer service, but th...

On 26/07/2024, I purchased a Vitra/Artema sliding shower set, bathroom faucet, and corner shelf. In just four months, th...ese products began showing rust and discoloration. I submitted my invoice and photos to Vitra service for inspection. Their response was shocking—they blamed the corrosion on clean...

Artema customer service has been very disappointing. The faucet broke down in a very short time, and the company refused... to take responsibility for the issue. We purchased Artema faucets at a very high price, trusting the brand's reputation. However, after just one month of use, stains appeared on t...

Last year, we decided to renovate our summer house and chose to invest in a Vitra toilet along with a slow-closing toile...t seat. We had confidence in the brand and were willing to pay a premium for their products. Because of our limited usage, the summer house is only occupied for a maximum of 15 day...