I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move, one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced for a fee, which I agreed to.
However, it’s now December 6, and I haven’t received any updates or follow-ups. When I contacted Vitra’s customer service, a representative named Çağrı mentioned that they could only resend my request to the factory but couldn’t provide any timeline for resolution.
Is the factory located on another continent? This level of after-sales service is unacceptable. I expect an immediate response and resolution to this matter. Vitra, is this really the standard of your customer care?
I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months after installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo...
We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, water leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement ha...
I'd like to start by saying that, especially in Adana, you should think twice before buying a Vitra. All three of the bathrooms in the house I just bought have Vitra toilets and basins. One of the flush tanks began to leak after a year and wouldn't stop. I shut off the valve and called Vitra's servi...
Comments