After moving into my new house in April 2023, I encountered a persistent issue. Water from the shower in my bedroom started leaking, even when it was turned off. Initially, I had it fixed, but things only got worse. Now, it feels like someone is taking a shower in my room multiple times a day, even in the middle of the night at 1 AM, 2 AM, 3 AM, or 4 AM. Today, it woke me up at 3 AM, and the water noise lasted for about 10 minutes. I've complained about this issue, and I received a call from Vitra, where they assured me it would be fixed in a few weeks. However, it's been several weeks, and NOTHING HAS BEEN FIXED. What kind of service is this?
I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months after installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo...
I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move, one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced...
We purchased a Vitra wall-hung toilet along with a Vitra flush system, but due to issues with the toilet’s channels, water leaks out. A service call confirmed the defect, and a product replacement was approved. However, as of September 9, 2024, nearly three months have passed, and the replacement ha...
On 26/07/2024, I purchased a Vitra/Artema sliding shower set, bathroom faucet, and corner shelf. In just four months, these products began showing rust and discoloration. I submitted my invoice and photos to Vitra service for inspection. Their response was shocking—they blamed the corrosion on clean...
We purchased a Vestel Dua Flora 186A Plus Wi-Fi air conditioner on 24.05.2025. About a week to ten days after the purchase, we opened a service request due to a water leakage issue. The technician who came said the problem was caused by a hole in the drainage hose and claimed it was fixed. However, ...
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