To Whom It May Concern, I am writing regarding a mirror I purchased from the Vitra brand, which was initially found to be defective and subsequently replaced. Unfortunately, the replacement mirror has also developed issues over time. Specifically, the brightness of the LED lights has noticeably diminished, and upon closer inspection, I have discovered scratches on the front surface that appear to have originated from the rear side of the mirror. These findings have raised serious concerns that the replacement may not have been a brand-new item, but rather a previously damaged product. Although the issue has been reviewed by your authorized service team, I have been informed that Vitra has decided not to offer a repair or replacement. I would like to emphasize that the product is still under warranty, and the problems mentioned above clearly suggest manufacturing or service-related defects. I respectfully request that my grievance be addressed appropriately, and that a repair or a full product replacement be provided under the terms of the warranty. I kindly urge you to take the necessary action without delay. Sincerely, Ahmet B***
Hello, On May 15, 2025, I purchased two boxes of lenses and contact lens solution from the Sakarya Çark Caddesi branch of Atasun Optik. Each box contained six lenses, meaning I purchased a total of 12 lenses. However, within a short time, the center of eight lenses became scratched and torn, renderi...
A pair of Ray-Ban sunglasses I bought from Atasun have a noticeable flaw, and to be honest, the quality is below what I expect from Ray-Ban. Things can go wrong from time to time, and that's why excellent customer service is so important. Considering my past interactions with them, this is of utmost...
I previously raised this issue, but it remains unresolved. In August, I contacted Vitra regarding a service need in Marmaris and was informed there was a local service provider. On September 7, I spoke with the authorized representative, who requested additional time due to their workload. I agreed ...
Last year, I purchased a pair of Skechers D’Lites sneakers from the Skechers store in Izmir. Even though I wore them only a few times under very light use, the shoes quickly developed serious defects in the toe area, including separation and deformation. During the purchase, the sales staff clearly ...
On June 22, 2025, I purchased an optical frame from the Atasun Optik store at Sur Yapı AVM. Without ever using the product, I noticed that the frame was oxidized and stained when I took it to an optician to have the lenses fitted. I immediately reported the issue to Atasun Optik, and the product was...
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