I previously raised this issue, but it remains unresolved. In August, I contacted Vitra regarding a service need in Marmaris and was informed there was a local service provider. On September 7, I spoke with the authorized representative, who requested additional time due to their workload. I agreed to wait but followed up regularly.
Despite repeated calls, there has been no resolution. My last communication was on December 4, and I am still waiting for a response. To make matters worse, today, the second part holding the cover also broke, further complicating the situation.
This lack of accountability and service is unacceptable. I expect immediate action to resolve the issue and a proper explanation for the delay.
I purchased a new apartment and moved in on August 30. The bathroom fixtures in the unit are from Vitra. Since the move, one faucet and the toilet faucet have been leaking continuously. I reported this issue to Vitra’s Gaziantep service on October 22. They informed me that the part could be replaced...
I ordered the Istanbul Toilet and Toilet Seat directly from Vitra’s official online store. The courier delivered the products to my door in April. I checked the ceramic toilet — it was fine. Since the seat appeared to be a simple plastic product, I didn’t open its box immediately. When the installer...
I am disappointed with my Vitra concealed cistern and cannot recommend it to anyone. Five years ago, just six months after installation, it started leaking heavily. Vitra sent a service team, and the part was replaced under warranty. Despite choosing Vitra over cheaper alternatives due to its suppo...
The Vitra toilet seat installed in my home by the contractor has broken within just a year of use. The hinge snapped, which is extremely disappointing for a brand that is supposed to represent quality and durability. I expected a long-lasting product, but it failed in an unreasonably short time. Th...
I have been trying to reach Air Arabia’s customer service for a month with no success. I emailed them multiple times about my damaged luggage, but I never received a response. My suitcase was severely damaged—its wheel was broken, and the exterior was scratched everywhere. At the airport, no one as...
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