I purchased my Viomi vertical vacuum cleaner 1.5 years ago, and it has been returned to me three times for the same problem during that time. When we send it to the service, they say it's because of user error, but when we involve the insurance, they say there's no user error and wonder why we sent it to them. Whatever way you look at it, it's a disaster. Furthermore, they return it, claiming the product has been repaired as if mocking the situation, despite the fact that the problem persists. It was in repair for 44 days during the last service. Teknosa contacted me and offered a refund, which almost sounds like a joke. Can you still buy the same product for the same price 1.5 years later? Shouldn't a large corporation, such as Viomi, provide a new one or their top model as a replacement?
I purchased a Viomi V5 Pro robot vacuum approximately two years ago. Initially, I had no issues, but later I encountered several problems, such as mapping errors and inadequate cleaning performance. I took the vacuum to the authorized service center three times. During the first visit, they claimed ...
Ever since I almost bought the Viomi robot vacuum, it has been a source of frustration. The robot vacuum, breaking down almost every month, has been sent for warranty repairs over five times in a mere 1.5 years. Despite these efforts, it returns unchanged, continuously plagued with errors. I've requ...
I purchased a Viomi 5 Pro robotic vacuum cleaner and extended its warranty specifically so I could avoid stress in the event of a breakdown. Unfortunately, the device suddenly developed a serious issue: it started moving backward on its own and completely stopped moving forward. I immediately contac...
I purchased a Viomi V5 Pro robot vacuum from Vatan Bilgisayar in 2023, and since the day I bought it, I have not been able to use it properly. The device constantly throws radar errors, mop errors, and water tank malfunctions. Over the past two years, I have had to send it to service five different ...
I purchased a Viomi robot vacuum cleaner about 1.5 years ago, and it is currently at the service center under reference number 3974025. Despite the fact that it is still under warranty, I was previously forced to pay ₺1200 for a repair. Now, just months later, I am being told that the fan has failed...
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