On June 5th, the service representatives took my faulty air conditioner to be repaired. On June 7th, at 09:39 a.m., I received a message stating that my AC repair was complete and that I would be contacted by service representatives for delivery. Since then, I have been calling three times per day. Every time I call, they assure me that they will deliver soon in the next time slot, citing reasons such as workload. When I mention that I've heard similar things before, they try to reassure me with phrases like "I'll prioritize your urgency, your complaint is very important." I've heard the same response at least ten times, and it always remains the same... What kind of madness is this? The AC repair was completed on Friday morning, June 7th, but today, June 10th, my AC is nowhere to be found! Where is my ac? I was patient at first, but no longer! My air conditioner appears to have been lost or damaged beyond repair. All I know is there has been no communication with the service for three days!
I received a scheduled day and time slot from the service for air conditioner installation (06/05/2023, between 3:00 PM - 5:00 PM). Stuck at home in 40-degree heat, waiting for the service to arrive, I couldn't leave. I called customer service twice, they promised to assist but never got back to me....
I waited about a month for the installation of my Vestel inverter air conditioner. Only one week after the installation, it broke down and started sho...
On September 2, my Vestel NFK 64012 E GI Pro Wi-Fi No Frost refrigerator stopped cooling. I immediately contacted the authorized service, but it took ...
On July 12, 2025, I contacted Vestel customer service to report that my NFK48001X refrigerator had stopped cooling. A technician visited on July 14 and said the fridge needed to be taken to the workshop. He promised pickup within two days, but no one came. When I followed up by phone, they claimed n...
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