Vestel Does Not Deliver My Air Conditioner
On June 5th, the service representatives took my faulty air conditioner to be repaired. On June 7th, at 09:39 a.m., I received a message stating that my AC repair was complete and that I would be contacted by service representatives for delivery. Since then, I have been calling three times per day. Every time I call, they assure me that they will deliver soon in the next time slot, citing reasons such as workload. When I mention that I've heard similar things before, they try to reassure me with phrases like "I'll prioritize your urgency, your complaint is very important." I've heard the same response at least ten times, and it always remains the same... What kind of madness is this? The AC repair was completed on Friday morning, June 7th, but today, June 10th, my AC is nowhere to be found! Where is my ac? I was patient at first, but no longer! My air conditioner appears to have been lost or damaged beyond repair. All I know is there has been no communication with the service for three days!
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you regarding your notification as soon as possible. Did you know that you can access self‑service solutions on our website for resolving your issues with Vestel? We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us via WhatsApp and Telegram. You can chat live with our customer representatives through the chat screen. The resolution of your complaints with Vestel is available on all our other channels as well. With Vestel, IT CAN HAPPEN, Why NOT?
