I bought a new Windsor air conditioner about 3-4 months ago and started using it about a month ago. Unfortunately, the remote control is broken, and I can't turn the air conditioner on or off. Contacting Vestel customer service has been a nightmare, with up to 20-minute wait times just to get through. When I finally spoke with someone and filed a complaint, they assured me that the authorized service would contact me soon. When the service team called, they casually mentioned that they would come out on Saturday, which was not convenient for me. They were rude and dismissive despite my request for a more convenient time. This Vestel experience has been very discouraging and I regret purchasing their product. It's disheartening to deal with such poor customer service and faulty products from a reputable brand like Vestel. I hope they act quickly to resolve this issue.
I bought a Vestel 18000 BTU air conditioner a year ago. The other day, when I pressed the power button on the remote, I heard a cracking sound. During startup, the tip of the swing blade broke. I called customer service, and they told me that breakages are not covered under warranty, claiming they a...
Just one month after purchasing a Vestel inverter air conditioner, its motor broke down. We have been waiting 4 days for a new motor to arrive, and during this time we cannot open our shop because it is impossible to stay inside, causing us serious difficulties. We contacted the authorized service a...
I'm far far far from being satisfied with your products for sure!! My Vestel refrigerator stopped working a week ago, and the authorized repairman has yet to show up! This degree of carelessness and postponement is intolerable. The authorized service never fails to say, "We'll be there tomorrow," bu...
Three years ago, we sent our Vestel refrigerator to the authorized service center due to motor and circuit board issues. The refrigerator was repaired and returned. However, about a month ago, it broke down again, and the technician from the authorized service said the motor was faulty. When I asked...
I recently had a Vestel air conditioner installed, and despite clearly warning the technicians multiple times, they activated the unit without performing the necessary vacuuming process. I later did my own research and discovered that skipping this step can lead to serious and irreversible damage to...
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