My Vestel 620 Nofrost refrigerator, covered by the housing warranty, experienced a cooling failure in July. I contacted the authorized service, which demanded a service fee of 200 ₺ for their visit. During their second visit, a part was replaced, incurring additional charges. Later, when the cooling system still didn't work, I called the service again. Despite their visit, no solution was found, and they claimed that the cooling was normal. When I mentioned melting issues in the freezer, they recommended checking the air temperature with a thermostat. Despite my medications that need refrigeration, I was advised to store them elsewhere.
In October, another call to the service confirmed everything was normal before they left again. However, in November, it turned out that all the food in the freezer had melted and spoiled. Technicians identified a housing leak, declaring the refrigerator unusable. A corresponding report was generated, recommending a replacement. After persistent efforts with Vestel customer service, a solution was offered: a replacement of the device, but under the condition that I would have to pay 19,800 ₺, as they would deliver a higher-priced model. This offer was only valid for three days.
The emergence of the housing leak is not my responsibility. Vestel is reselling the product due to issues with the refrigerator's aluminum pipes. Just two weeks after the purchase, the refrigerator had a card defect and was replaced. I regret not giving up at that time. The concerned refrigerator model has been discontinued by Vestel, and state regulations on after-sales service provide clear instructions for such cases. I am willing to pay the difference but not the full price for a new device. The damage to the food, my efforts, and the impact on my medications leave me perplexed. I hope Vestel will compensate for the financial losses and find a reasonable solution.
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
I bought a Vestel No Frost refrigerator, and while the freezer continues cooling, the upper refrigerator section completely stopped working. On Monday, I contacted Vestel service and a technician visited. They informed me that the refrigerator had to be sent to the factory and promised a replacement...
My Vestel NFK54002 refrigerator has not been cooling for about 20 days. After the issue occurred, I contacted Vestel authorized service, and my refrigerator was taken in for inspection. The examination revealed that it was a factory defect, but since the warranty had expired only 14 days earlier, I ...
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