I Face Repeated Gas Leak Problem and Denied Replacement With Vestel NFK640 Refrigerator

Fatma · 2025-09-11T12:13:32+03:00

My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even though the motor wasn’t faulty—saying “it has a 10-year warranty, this way your warranty is extended.” But no written report about the gas leak was given, and the company refused to acknowledge it. About 3.5 months later, the refrigerator broke down again with the same gas leak error. I requested a replacement, but Vestel rejected it, claiming my warranty had only one year left and I had purchased extended coverage. Instead of addressing the real issue, they continued to insist it was a motor problem and suggested yet another motor replacement. They even offered a small home appliance as compensation. I bought the fridge on 27/08/2019, and the warranty is still valid with the extension. Yet, I am left without a refrigerator for 13 days, in Diyarbakır/Kayapınar, with a 6-person household. We’ve had to rely on a neighbor’s fridge to store food. The service record number is 8113598281. It’s clear this is not a motor problem but a recurring gas leak issue. I want Vestel to take responsibility and replace my refrigerator, as repeated repairs have not solved the problem. Customers should not have to accept temporary fixes for a product that keeps failing in the same way.

Fatma

Hello, unfortunately there has been no development regarding my complaint. I regret to say that you can no longer offer a solution either. Apparently, no solution has been provided for my Vestel refrigerator. When I log in to the Vestel customer service page and check my service request for the malfunction, it looks as if the issue has been resolved and the problem fixed, and they have closed the case by saying the process is complete. I thought you would provide a solution. I also spoke with the Consumer Arbitration Committee and filed a complaint there. They stated that the process would be concluded within a month at the latest, and if Vestel cannot provide a solution, then I will apply to the court, file a lawsuit, and seek my rights, and for the days I have been aggrieved, I will also file a claim for compensation. So, during this period, my refrigerator has been broken for 18 days and they have put me in a difficult situation. I kindly request that the process be sped up a bit. When you search for complaints on Google, the page directs you to this site. I am expecting support. We have spent all this time without a refrigerator, which is an appliance that acts as a cold storage for food and groceries, and we are still continuing this way. People can somehow live without a washing machine or dishwasher, but how can you live without a refrigerator? It has almost been 20 days. I am sure you can naturally empathize and understand my situation. I hope, please, let’s find a solution.