I bought a Vestel No Frost refrigerator, and while the freezer continues cooling, the upper refrigerator section completely stopped working. On Monday, I contacted Vestel service and a technician visited. They informed me that the refrigerator had to be sent to the factory and promised a replacement fridge in the meantime.
Instead of solving the problem quickly, I was told that there was only one replacement unit in all of Yalova and it was currently with another customer. They said I would get it once that person returned it. Days have passed, yet no one has contacted me and I am still left without a working fridge.
This delay has caused me serious inconvenience in the middle of summer. I had to throw away all my food, including yogurt, cheese, and other perishables. The fact that Vestel offers so few replacement refrigerators and leaves customers waiting without updates is unacceptable.
I am very disappointed in the lack of support. I want this situation resolved urgently, with a replacement fridge provided immediately and my appliance repaired properly without further delay.
I'm far far far from being satisfied with your products for sure!! My Vestel refrigerator stopped working a week ago, and the authorized repairman has yet to show up! This degree of carelessness and postponement is intolerable. The authorized service never fails to say, "We'll be there tomorrow," bu...
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