Living in a top-floor apartment in Antalya's heat, we decided to replace our bedroom air conditioner with a Vestel unit, having been satisfied with the one in our son's room. On Saturday, a friendly technician installed the new unit, leaving it in working order. However, it malfunctioned that very night.
Due to the heat, I had to take refuge in my baby's room, while my husband, a pilot, had to leave for his flight without proper sleep. When we reported this issue the next day, the Vestel headquarters representative responded dismissively, showing little concern for our situation.
The service center initially scheduled a visit four days later, which we found unacceptable for a brand-new, malfunctioning unit. After some persuasion, they agreed to come in two days.
To my surprise, the technician who arrived didn't bring a replacement unit. Instead, he blamed our electricity supply for the malfunction, despite our other air conditioners working fine. He quoted vague readings from the device and offered a repair timeframe of 3 to 10 days, mentioning potential part replacements.
I recently purchased a SEG 18 BTU air conditioner. The Vestel Kan Kule service in Bodrum Turgutreis came to install it. They set up the AC and left. The next day, I noticed loud and noisy operation, so I called the service back. When they returned, they claimed the internal piping was clogged. Howe...
I'm writing to express my extreme dissatisfaction with Vestel's appliance repair service. I reside in Küçükbakkalköy/Ataşehir and own a Hotpoint Ariston washing machine. Since Hotpoint has withdrawn from the Turkish market, Vestel has taken over their servicing responsibilities. However, their servi...
I bought a new Windsor air conditioner about 3-4 months ago and started using it about a month ago. Unfortunately, the remote control is broken, and I can't turn the air conditioner on or off. Contacting Vestel customer service has been a nightmare, with up to 20-minute wait times just to get throug...
I bought a Vestel No Frost refrigerator, and while the freezer continues cooling, the upper refrigerator section completely stopped working. On Monday, I contacted Vestel service and a technician visited. They informed me that the refrigerator had to be sent to the factory and promised a replacement...
I received a scheduled day and time slot from the service for air conditioner installation (06/05/2023, between 3:00 PM - 5:00 PM). Stuck at home in 40-degree heat, waiting for the service to arrive, I couldn't leave. I called customer service twice, they promised to assist but never got back to me....
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