To begin, get proof (deposit receipts, chat logs, or screenshots of the terms and conditions) and ask VD Casino in writing to either credit the amount or explain the block. You can find the site's license information in the footer and try to confirm it.
There are a lot of VD-branded mirrors that say they have Curaçao license (1668/JAZ), but you should check with the regulator instead of the logo.
If the casino has a license from Malta, you can use its ADR process or go to the MGA Player Support Unit after the operator replies.
MGA requires operators to send players whose problems haven't been fixed to ADR or the Authority.
If it's licensed in Curaçao, make a complaint with Gaming Control Curaçao after talking to the operator. Their policy on player complaints can help you figure out what to do.
Curaçao wants a written process and will now accept player files when operator handling fails.
❗ If the deposit was never credited, share your concerns or file a complaint on Xolvie to find support.
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