I Didn’t Get My Winnings from VD Casino and Support Keeps Ignoring My Complaints

I’ve been playing on VD Casino for a long time — at least 8 times, maybe more — and today I deposited ₺3,000. I had ₺504 remaining in my balance. I placed a roulette bet on 19 and the middle sector, and the winning number was 22. Yet, the system didn’t pay me out. I immediately contacted customer service, and they casually told me the bet was “lost.”

I insisted they review the result more carefully. Then they said it would be resolved in 60 minutes. If you’re so quick to deny winnings without investigation, then how can players trust this platform? I’ve easily spent over ₺2,000,000 on this site, and this is the third time this year something like this has happened.

It’s not about the small amount — it’s about the principle. I used to choose VD Casino because I liked the experience, but this has pushed me too far. The customer representatives offer zero help, and the support team avoids responsibility.

VD Casino, I demand that my winnings from this roulette game be reviewed and paid out immediately. This is not how a trustworthy betting platform should operate. Fix your payout system and train your support team to handle real issues instead of dismissing loyal players.