On October 13, 2025, while transferring money to my account in the live casino section of Vd Casino, I accidentally made an incorrect transaction. I immediately contacted customer service to report the issue. They told me to complete the remaining balance, which I did by depositing the missing amount. However, I was then informed that the transaction had to be completed in a single payment, and that multiple deposits could not be combined.
I requested a refund for the amount I had already deposited, but my request was denied, and I was again told that I had to deposit the full amount in one go. Throughout this entire process, the customer support agents were unhelpful and only provided automated responses, without offering any real solution.
The transaction was made via Garanti Bankası, and this is the first time I’ve experienced such an issue. I request an immediate refund of the amount I deposited and expect my issue to be resolved as soon as possible.
On September 1, 2025, I deposited ₺2300 into my VD Casino account via bank transfer, using the username B3. This transaction was made under the terms of a promotional campaign. However, the money never appeared in my account balance. I immediately contacted customer service to report the issue, but...
On October 1, 2025, at 21:45, I transferred ₺150 through Garanti Bank, followed by ₺50 on October 2, 2025, at 00:04, and ₺100 on October 2, 2025, at 00:31, totaling ₺300 to the account named “özgür kayı.” I used the casino section of the platform. However, none of these deposited amounts appeared in...
On 05/09/2025, I deposited 2000₺ into the VD Casino site via Denizbank. I carefully sent the exact amount requested to the IBAN provided by the site and even informed them beforehand that I would be depositing 2000₺. Despite this, after the transfer, customer service claimed that the amount was “ins...
On December 11, 2025, at around 12:05 a.m., I deposited approximately $26 into my VD Casino account using the FAST transfer method from my Akbank account. Although the transaction was completed successfully on my bank side, the amount was never credited to my casino balance. After noticing this iss...
On December 10, 2025, I experienced a serious issue with deposits in the casino section of a website called VD Casino. The site displayed a bank transfer range between approximately $32 and $3,200, and trusting this information, I made a deposit. However, despite completing the transaction, the mone...