I renewed the warranty for my Vaillant Combi boiler a year ago. Today, when the service technician came, they told me that the pump needed to be replaced, and luckily, it's covered by the warranty. However, the dealer said they wanted 3500 TL to install the new unit. Why do I have to pay for a product that comes with a warranty? My plumbing and other components are all fine; the issue is with the Vaillant combi boiler itself.
I use Vaillant ecoTEC Intro. We are in its 3rd year, and the problems start as soon as the warranty expires. The combi boiler was leaking water, its pressure was constantly dropping. They said the heat exchanger would be changed, they paid 3400 TL and replaced it, and there was no problem in that re...
In September 2020, I purchased a Vaillant VUM 18/24 AS/1-1 (H-TR) Ecotec Intro combi boiler for a total of 5,117 TL, including VAT. Unfortunately, the warranty on my boiler expired in October 2022. On June 17, 2023, during a severe thunderstorm with heavy rain in the 152 Evler neighborhood of Bursa,...
I paid ₺4715 for the routine maintenance of my Vaillant Eco Tec Pro boiler. After the maintenance, I started experiencing issues with water leaking from the flue. I contacted the service again to report the problem, but not only did they fail to fix the issue they caused, they also demanded an addit...
I contacted Buderus service due to a water leak in my boiler. After inspection, they informed me that the internal tank needed to be replaced. They installed a part that wasn’t even brand new and charged me 18,960 TL, claiming it had a one-year warranty. Less than three weeks after the repair, the b...
My Buderus boiler was malfunctioning, and the hot water stopped working. After attempting a reset with no success, I contacted the authorized service. They asked if the boiler had been cleaned, and since it hadn't, they advised me to get it cleaned before they could assist. I had the cleaning done, ...
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