I purchased round-trip tickets from Anadolu Jet for a Rize-Istanbul flight, totaling 4 tickets for ₺4,778. When I called Anadolu Jet to inquire about the cancellation fee, I was informed that the deduction would be ₺103 per person, totaling ₺207. However, when ₺103 was credited to my account, I realized something was wrong. Despite insisting on the total refund deduction amount, I was told it would be ₺207. But from the ₺4,778, only ₺207 was refunded, meaning ₺4,571 was taken as a cancellation fee. I urgently request this issue to be resolved. Due to the customer service representative's mistake, I have been unfairly treated. I demand the resolution of this issue and a refund of the amount. If the issue is not resolved, I will file a complaint with the necessary authorities. I am extremely distressed. I have neither the tickets nor my money. Anadolu Jet THY.
On Friday, March 1st at 21:43, I purchased a ticket from Anadolu Jet for a flight between Ankara and Diyarbakir. I realized I had booked it for March 8th instead and called immediately within 2 minutes to request a change. They said they couldn't do it. I then asked for a refund. They informed me th...
I purchased a round-trip ticket from THY to Antalya. According to the refund conditions, I was informed that there would be a deduction of ₺525 if I canceled the ticket. Based on this information, I canceled my return flight, accepting the deduction, due to a change in my return date and time and no...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
On February 11, 2025, I bought two tickets for a flight from Istanbul to Samsun set to depart one month later. Not long after, I noticed I had picked the wrong date and reached out to customer service within 10 minutes. Even after contacting them right away, they failed to fix the date or provide a ...
I attempted to cancel my flight ticket purchased from Turkish Airlines by calling a number starting with 0850 that appeared when I searched for THY online. They informed me that out of the ₺6,669.98 ticket price, only ₺2,510 would be refunded and requested a deposit of ₺2,400 since we were two peopl...
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