I attempted to cancel my flight ticket purchased from Turkish Airlines by calling a number starting with 0850 that appeared when I searched for THY online. They informed me that out of the ₺6,669.98 ticket price, only ₺2,510 would be refunded and requested a deposit of ₺2,400 since we were two people. They assured us that this amount would be returned. We received a total refund of ₺4,910, but ₺2,400 of this was already withdrawn from our account. As a result, only ₺2,510 was refunded for our ₺6,669.98 ticket. We feel wronged regarding the refund process. The receipt for the deposit requested from us is attached. We request that the correct amount be refunded to us.
I purchased round-trip tickets from Anadolu Jet for a Rize-Istanbul flight, totaling 4 tickets for ₺4,778. When I called Anadolu Jet to inquire about the cancellation fee, I was informed that the deduction would be ₺103 per person, totaling ₺207. However, when ₺103 was credited to my account, I real...
I purchased a ticket from THY for October 8th, Sunday. Since there was still time, I hadn't checked in or selected a seat. Due to an unexpected commitment on that day, I want to cancel the ticket. I paid ₺1650 for the ticket. However, when I try to cancel, THY only refunds ₺1240, keeping ₺400, and n...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
Comments