On Friday, March 1st at 21:43, I purchased a ticket from Anadolu Jet for a flight between Ankara and Diyarbakir. I realized I had booked it for March 8th instead and called immediately within 2 minutes to request a change. They said they couldn't do it. I then asked for a refund. They informed me that there would be a deduction of 106₺ per passenger for the refund. I agreed, but today I saw that 106₺ was refunded separately to my account. Are you kidding me? How can there be such a deduction or refund fee? I believe the customer representative I spoke with made a mistake. I provided feedback and they said it was done with my approval, but can 808₺ be deducted from a 915₺ ticket? What is the content of such a fee deduction? How can there be such a penalty?
I purchased round-trip tickets from Anadolu Jet for a Rize-Istanbul flight, totaling 4 tickets for ₺4,778. When I called Anadolu Jet to inquire about the cancellation fee, I was informed that the deduction would be ₺103 per person, totaling ₺207. However, when ₺103 was credited to my account, I real...
I bought a connecting flight ticket from the THY website for Cyprus, operated by Anadolu Jet. I needed to change the date and contacted customer service by phone. They informed me that I would need to pay for the first flight, but no refund would be given for the second flight from Istanbul to Cypru...
I purchased a round-trip flight ticket from Adana to Istanbul with Turkish Airlines. However, I mistakenly booked the return ticket from Istanbul Airport instead of Sabiha Gokcen Airport. I realized this mistake immediately after booking and called customer service within 5 minutes. I explained that...
I tried to change my ticket for the 6:05 AM Istanbul Airport - Malatya flight at 4:15 AM through the app. I encountered multiple errors. At 4:41 AM, I called customer service, and they informed me that an email needed to be sent to the relevant department to remove the check-in, and after the email,...
Comments