I am writing this message to express my dissatisfaction with the Turkish Airlines TK 0160 flight from Mauritius to Istanbul on 07.05.2024. For my return flight after my Istanbul-Mauritius trip, I wanted to purchase extra legroom seats. Three days before the flight, I selected and paid for extra legroom seats for two tickets and took a screenshot showing that my seats were selected and paid for. However, on the day of the flight, when I went to the counter, I was informed that one of the seats was not selected, and the last available seat would be assigned to my other ticket, which was the seat allocated for my 190 cm height. Despite requesting a seat change and stating that business class should be provided if necessary, I was told that they were not obligated to let us board if they wished. We had to board the plane and had a very poor flight experience. The money we paid for the seats was also wasted! Additionally, the options for dinner and breakfast were depleted by the time it was our turn, and we were left hungry. Only fish was available for dinner, and only eggs for breakfast. I have never had such a bad ten hours in my life. It was no different from a second-rate airline. We made the payments trusting the Turkish Airlines brand, but we were greatly disappointed. I hope you can compensate for this.
I booked Turkish Airlines flight TK2193 and paid extra for a seat with additional legroom, as I am tall and needed the comfort. Despite choosing the most expensive option for seating, they arbitrarily moved me to a cramped seat in the back rows without providing any explanation. This is completely ...
On 26.02.2024 at 09:10, I approached the Business Class counter at 06:20 for my Erzurum - Istanbul flight and requested an emergency exit seat if available, or otherwise to keep my current seat unchanged. Despite being told that the emergency exit seat was available, I was given the last and most cr...
On 02.09.2023, a day before the flight, I checked in my 70-year-old mother for Turkish Airlines flight TK 208 from Istanbul to Singapore, selecting seat 15E. Despite this, her seat was changed to a middle seat. My mother is overweight and has circulation problems, causing her feet to swell during lo...
On the morning of July 13, 2024, I purchased a ticket for Turkish Airlines flight TK2658 from Istanbul to SIV. When buying the ticket, I selected my seat and paid for it. However, until the day of the flight, the seat I paid for kept changing. My seat number changed 4-5 times, and I couldn't sit in ...
Flight Delay and Missed Connection Experience On September 2, 2023, I traveled from Rome to Ankara via Turkish Airlines for a business trip. However, due to a delay in departure from Rome and extended taxiing time at Istanbul Airport, I missed my connecting flight to Ankara. When I approached the tr...
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