On May 19th, I purchased a round-trip ticket from Ankara to Izmir using a student campaign. On July 19th, I requested to reschedule my ticket. They asked me to pay a service fee of over 300₺ without any penalty for a one-time rescheduling. I agreed, but due to a system issue, they couldn't complete the process.
The call center said they created a feedback report and that I would be contacted. No feedback report was created, and no one contacted me. I called again on July 24th, and this time they asked for 500₺. I explained that I was supposed to pay 300₺ but couldn't due to the issue. They created another feedback report and I received an email instructing me to visit the sales office.
When I went to the sales office, the fee had increased to 900₺. The lady at the Ankara Sales office informed me in an unpleasant manner that the fee increases as the ticket price increases. Is Turkish Airlines a company that delays its customers by saying there is a system issue until the ticket price goes up? Why are you trying to make the customer pay for the increased ticket price when the issue was due to your system error? I am experiencing an attitude and behavior that I never expected from a corporate firm like Turkish Airlines.
Turkish Airlines; On 03.10.2023, I informed the customer representative that I wanted to change my round-trip ticket from SANLIURFA-IZMIR to IZMIR-Ankara on 06-10-2023. They said there would be an additional charge, and I agreed to pay 580.00₺ with my credit card. Later, the customer representative ...
I planned to buy a ticket from Turkish Airlines for Friday, November 8th. Although I am an active student, I encountered a system message stating I couldn’t purchase a student fare ticket. Customer service informed me that I needed to upload a student document once a year to maintain my student stat...
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I find it absolutely absurd that Turkish Airlines expects me to pay the same amount as a brand new ticket just to reschedule my flight from New York to Istanbul. The cost of a new one-way ticket for three people is ₺57,000. When I contacted the call center to change the date of my ticket, they reque...
In February, I had a ticket with Turkish Airlines that I put on hold, intending to use it between August 7-12. When I called to book the tickets, they issued tickets for both my wife and me, charging ₺3,500 per person. However, they did not issue my ticket due to a system error and later refunded it...
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