I am filing a complaint against Turkish Airlines (THY): On October 11th, we purchased round-trip tickets from Istanbul to Bari (departure on October 11th and return on October 17th) using our T.C. ID numbers as instructed by a THY representative. Later, we were informed that the flight could only be booked with a passport number. Consequently, separate files were opened for my spouse and me, and we were charged ₺4200 each, totaling ₺8400. If flights cannot be booked with a T.C. ID number, why did THY sell us these tickets? We demand a refund of the unjustly charged ₺8400. Additionally, THY should train their staff better to avoid causing inconvenience to other passengers in the future and should not sell international flight tickets using T.C. ID numbers. Mustafa Tarik G******* - Fatma Fusun G******* - October 8, 2023
On October 6, 2023, we called THY customer service to book a round-trip flight from Istanbul to Serbia for two people. During the call, the representative inexplicably hung up on us. We then decided to book our tickets directly from the THY website. While booking, we did not see any mention of needi...
I am filing a complaint about a ticket I purchased on August 30th. I bought a ticket from Turkish Airlines (THY), and when I arrived at the airport, I was told that my ticket was put on hold because my ID did not have a photo. They said I had 10 days to resolve this issue. After fixing my ID, I cont...
On 24.11.2023, I purchased flight tickets for my brother (a Turkish citizen) and myself (a German citizen) from Izmir to Toronto for the 12:00 - 18:35 flight on the official THY website (total ₺74,253.66). To ensure everything was correct, I called the customer service center and was connected to Ms...
I received an email from Turkish Airlines (THY) stating that I had the right to a full refund and free changes due to a modification in my flight. Based on this email, I made a change to my ticket through the app, but the site charged me an additional ₺1128.02. To avoid any issues at that moment, I ...
On 15.08.2023, I purchased tickets and seats for my spouse and me on the THY website for a flight from Ankara to Bodrum Milas on 01.09.2023. We did the same for our return flight from Bodrum Milas to Ankara on 04.09.2023. Attached are screenshots of the emails sent to my spouse. During check-in, ...
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