On September 13, 2025, I purchased an economy class ticket directly from turkishairlines.com for my Bucharest (OTP) – Istanbul (IST) flight, with reservation number SDZD5C, and paid by credit card. One day before the flight, I successfully completed the online check-in process, but at the final step, the system failed to generate a boarding pass or QR code despite three attempts. On the day of the flight, I arrived at Otopeni Airport more than one hour before departure, but since I had no QR code, I went to the Turkish Airlines check-in counter, where no staff were available. Airport personnel informed me that without a boarding pass or QR code, I could not proceed. My spouse and I repeatedly called THY customer service (0850 333 0849) but faced long delays and unhelpful responses. When we finally reached an agent, we were told nothing could be done unless we paid an additional fee of around ₺2,000, and even then, time had already run out. As a result of this technical error on Turkish Airlines’ website and the absence of support at the airport, I was denied boarding despite having purchased a valid ticket, completing check-in, and arriving on time. I was then forced to buy a new ticket from another airline for ₺7,343 and pay for an extra day of accommodation in Istanbul, incurring further losses. I firmly believe Turkish Airlines is responsible for these failures and I demand a refund of my unused ticket as compensation for the inconvenience and financial damage caused.
On September 26, 2024, I flew from Istanbul to Chișinău with a return flight booked for September 28, 2024, through Turkish Airlines (THY). Despite having all the proof—boarding pass, camera footage, and an entry stamp in my passport confirming my flight—I was informed that THY's system showed my ou...
I purchased a ticket for the 15:25 flight on 31.08.2023 from Edremit to Istanbul with THY and completed the check-in process in advance. However, due to my illness, I arrived at the airport late. The plane was still on the runway and loading, but we were not allowed to board. We requested a change f...
On July 12, 2023, we, the Şahiner family, purchased three tickets for the Izmir - Ankara TK7015 flight. My name is O**, my spouse is O**, and our child is A** M**. Initially, we encountered an issue: I successfully checked in online for O** S*** and A** M** S*** early in the morning. However, the sy...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
I paid ₺3000 to secure a 15-day price hold for a ticket I intended to purchase from Turkish Airlines. At the end of the 15 days, I attempted to complete the payment, expecting the ₺3000 to be refunded to me. However, when I tried to make the payment before the deadline, I encountered an Error-BOS-17...
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