I frequently fly with Turkish Airlines... I will never forget the night of 22.06.2024! Turkish Airlines support, which is supposed to provide support, was anything but supportive! After an incident in Mardin, I received a notification from the Turkish Airlines mobile app... My flight was delayed by 35 minutes, and I had already been waiting at Istanbul Airport for 6 hours. When I saw the delay, I went to the restroom, which was not far from gate F6... When I returned, the gate was closed! 20 minutes earlier. A lady at the Turkish Airlines support area greeted me and blamed me without listening.
I was already upset and my flight was missed. On top of that, she yelled and spoke loudly, saying I should have been there 20 minutes earlier. I was there at 19:00, and no one was around. People started gathering later. I received a notification at 20:09 that boarding time was 21:05, so I went and came back, but the gate closed at 20:53... 20 minutes earlier... Turkish Airlines was delayed by 35 minutes, so how was this my fault?
The lady at Turkish Airlines support told me I could never fly with Turkish Airlines again and then told me to wait there while she checked the cameras. I waited for 10 minutes, but I didn't want to see her face anymore! I went to the other side, where a gentleman listened to me and said they would help. Later, he came back and said his colleagues checked the cameras and accused me of lying!
They told me to buy another ticket! Just as the lady had said, because they claimed I was lying! I've never seen such disrespect. In the end, my flight was missed, and I had to buy another ticket. First of all, you don't talk to people like that! Turkish Airlines was delayed, not me! If the flight had departed at 20:30, I would have been home sleeping peacefully. I'm asthmatic and was crying constantly, alone, with no one to help, and they only blamed me.
The lady even threw a paper at me, saying I could complain wherever I wanted. I reached out to the global Turkey number, where a kind lady named i** calmed me down a bit. I was left stranded and realized once again that humanity is lost! People only care about money... I've been flying with Turkish Airlines for many years and have never encountered such a situation.
My flight from Istanbul to Antalya on February 12, 2024, scheduled for 11:35 AM, attempted to land in Antalya for about 1-1.5 hours but failed and returned to Istanbul at 3 PM. Despite AFAD issuing a warning on the same day, Turkish Airlines caused us inconvenience. We were made to wait at the airpo...
During my Turkish Airlines flight TK2826 from Istanbul to Trabzon on 02.08.2023, I requested the flight attendant to change my seat as I couldn't sit between two male passengers. She told me she could assist after all the passengers took their seats. Once everyone was seated, she said I could move t...
On November 6, 2023, I checked in for the 13:20 Bergamo-Istanbul flight, selected my seat details, and received confirmation. Early in the morning, I was informed that my flight was delayed to 14:15. During this time, I tried to generate my boarding passes, but the system did not allow it. I took sc...
On 06.05.2024, I purchased a ticket for the Istanbul-Gaziantep flight scheduled for 23:05. When I went for ticket processing, the female employee there told me she couldn't provide the ticket number and directed me downstairs for assistance. When I reached the boarding point downstairs, the gentlema...
I purchased a ticket from Turkish Airlines for a flight from Izmir to Trabzon with a layover in Istanbul. The flight was scheduled for 25/11/2023 with flight numbers TK2343 and TK2830, boarding time at 23:00. While attempting to check in online, I discovered that the flight time had changed and I wo...
Comments