On August 11, 2023, at 16:05, I arrived at Ferit Melen Airport with my 16-year-old son for the THY Van/Istanbul flight. We got in line for check-in and baggage drop-off. The staff member handling our process rudely and inappropriately communicated that our hand luggage exceeded the weight limit, despite us being two people. Later, we proceeded to wait at the gate for boarding. During this time, one of the staff members who had previously argued with us began checking the hand luggage of passengers waiting at the gate, weighing some of them and asking them to remove excess items. This led to an altercation with another passenger, causing the woman to start crying and shouting. Security personnel intervened. Despite the boarding announcement, the argument continued, creating a highly tense atmosphere. This behavior is not fitting for THY, which prides itself on principled customer satisfaction.
On December 12, 2023, at 11:00 AM, we arrived at Istanbul Airport for our flight with PNR number WHTKZY. Our check-in was completed, and we only needed to drop off our luggage. We went to the baggage drop-off system with our mobile boarding passes (which we did ourselves) and paid ₺465 due to overwe...
I had a flight with Turkish Airlines (THY) on 01.09.2023 at 07:50 from Istanbul to Basel. Due to the slow service at THY's check-in counters, I arrived at the boarding gate 15 minutes before departure. Despite seeing me arrive, the staff at gate D2 closed the door and prevented me from boarding. I h...
On 15.08.23, our Turkish Airlines (THY) flight from Istanbul to Adana was scheduled for 15:30. I had already checked in online and we arrived at the airport at 14:20. When we tried to drop off our baggage at 14:50, we were told that the baggage would not be accepted. We requested to speak with anoth...
On August 13, 2023, between 11:00 and 12:30, I encountered poor customer service at the ticket section, specifically in section E, at Istanbul's new airport. The staff's working manner was very unsatisfactory. They were unhelpful and had poor communication skills. Firstly, we had a baggage allowanc...
On September 28, 2023, the TK 2431 Antalya-Istanbul flight scheduled for 17:30 was delayed multiple times and finally opened for boarding at 00:15. We were at the airport at 15:15 for our 17:30 flight. We were extremely inconvenienced for 9 hours with my 2.5-year-old son. I am complaining about the ...
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