On August 13, 2023, between 11:00 and 12:30, I encountered poor customer service at the ticket section, specifically in section E, at Istanbul's new airport. The staff's working manner was very unsatisfactory.
They were unhelpful and had poor communication skills. Firstly, we had a baggage allowance of 21 kg, but our bag weighed 22 kg. Instead of accommodating us, they insisted on removing 1 kg from the bag, which seemed unreasonable.
The passenger was a woman with a child, each having an 8 kg backpack allowance. Two customer service representatives weighed the bags and said they could be checked in, while another said they couldn't.
Customer relations were truly lacking. For being 1 kg over the limit, they redirected us to another place and charged us ₺90. They also kept our passports and asked us to return after making the payment, which was communicated in a very rude manner.
Later, the passenger forgot a bag, and the staff continued their conversation among themselves, stating they couldn't do anything about it. This happened around 12:30-12:45.
On December 12, 2023, at 11:00 AM, we arrived at Istanbul Airport for our flight with PNR number WHTKZY. Our check-in was completed, and we only needed to drop off our luggage. We went to the baggage drop-off system with our mobile boarding passes (which we did ourselves) and paid ₺465 due to overwe...
On September 3, 2023, I had a flight from Istanbul to Milan at 12:10 PM. Since we purchased the flight through a holiday tour, we did not receive the ticket information. Based on our previous international flights, we assumed the baggage limit was 23 kg. Therefore, we had two suitcases weighing 23.5...
Turkish Airlines, which proudly carries my country's flag internationally, should provide better service to its customers. The staff you choose should be more carefully selected, and your rules should be consistent across different airports. On my flight from Istanbul Airport to Elazig on 12/08/2...
On August 11, 2023, at 16:05, I arrived at Ferit Melen Airport with my 16-year-old son for the THY Van/Istanbul flight. We got in line for check-in and baggage drop-off. The staff member handling our process rudely and inappropriately communicated that our hand luggage exceeded the weight limit, des...
I arrived at the airport 45 minutes before my 23:55 Ankara-Malatya flight on 06.08.2023, only to be told by the staff that I was late and they couldn't take my baggage. I was given a late check-in card. I asked the same staff member if I could buy a new ticket from Istanbul, and they said I could. A...
Comments