I purchased a round-trip ticket from Turkish Airlines for Vienna, scheduled for December 8-13. The night before the departure, six hours before the flight, I fell ill and had to go to the hospital, so I couldn't cancel my outbound flight. However, I still had my return flight. Two days later, I felt much better and traveled to Vienna with another airline. Today, December 13, when I was about to return to Istanbul, I was told at the baggage check-in that my return flight was canceled because I didn't cancel my outbound reservation. This is absurd. They said I needed to buy a new ticket, and if I didn't, I couldn't fly. I had no choice but to buy a new ticket, and they shamelessly charged me ₺9000. This seems intentional against passengers. I don't accept this. How could I call from the emergency room? I have documents to prove it. I want a refund. By the way, the plane was fully booked, but somehow my purchased seat was empty. I won't let this go. Turkish Airlines, I will never fly with you again. If I don't get my money back, I'll take this to both CIMER and the Consumer Court. Shame on you thousands of times.
I purchased a Turkish Airlines flight ticket for 03/12/2023 at 14:20. However, due to health reasons, I need to cancel or suspend this flight. Despite there being 4 days left until the flight and according to Turkish Airlines' official website, there are still 1 day and 21 hours left before the c...
We bought round-trip tickets for my wife for March 20 (Munich-Istanbul) and April 13 (Istanbul-Munich) using a €480 travel voucher we received, paying only €230. Due to an emergency, we needed to change these flights to a week later. However, this is where the nightmare with Turkish Airlines custome...
I called Turkish Airlines customer service to arrange my flight ticket from Istanbul to Sirnak on October 27, returning on November 2. I wanted to change the ticket to Mardin. During the process, the outbound flight was ₺700 and the return flight was ₺500. I asked customer service if I could cancel ...
I purchased a round-trip ticket (ticket no 2352216228534) from Turkish Airlines for Stuttgart to Ankara. After traveling to Ankara, my return ticket was changed without my knowledge. Since I couldn't get a resolution from customer service and couldn't stay in the hotel any longer, I had to buy a new...
I purchased round-trip tickets to Sharm El Sheikh for the period between May 31 and June 7. Based on these tickets, I made hotel reservations, domestic flight bookings, company leave arrangements, and hospital appointments. Today, I received an SMS informing me that my return flight has been cancele...
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