I booked a round-trip flight to Montenegro with Turkish Airlines (THY) and paid extra fees specifically to choose our seats. Despite this, THY changed our seats without any consent—placing us directly in front of the restroom on the outbound flight, and separating us entirely on the return. After filing a complaint and requesting a refund, we were deliberately delayed with false claims of missing information, despite providing everything required clearly from the start.
Eventually, they reluctantly issued a voucher for ₺531. But here's the catch: redeeming this voucher requires traveling to their airport office in person, which would cost me ₺550 round-trip plus half a day lost—more than the refund itself! It's absurd that in 2025, Turkish Airlines won't issue refunds directly to my credit card or via bank transfer.
We had planned a Montenegro holiday starting from Istanbul with a flight on July 27, 2023, at 19:00. We bought two tickets for the 14:50 THY flight from Ankara to Istanbul on the same day. The flight was delayed without any explanation. Initially, it was postponed to 15:20, then 15:30, and finally t...
I purchased a round-trip ticket to Bosnia from Turkish Airlines (THY). I missed the outbound flight and bought another ticket from a different airline. We did not cancel the THY ticket, so we paid for it but couldn't board the plane. Anyway, we traveled to Bosnia, and when returning, we checked in o...
I purchased tickets for my spouse and myself for a THY Agri-Izmir flight (with a layover in Istanbul). I called customer service to push the Istanbul-Izmir leg of the flight by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ per person. I said I would t...
My wife, mother, and I purchased round-trip emergency exit tickets from Istanbul to New York. I emphasize 'purchased' because Turkish Airlines (THY) found the amount we paid insufficient and made us repurchase the same seats three times, each time at higher prices. Initially, we paid approximately ₺...
I purchased a THY flight ticket for myself and my spouse from Agri to Izmir (with a transfer in Istanbul). I called customer service to reschedule the second leg of the journey, from Istanbul to Izmir, by 1-2 hours. The first representative I spoke with said I could change it for a fee of over 500₺ ...
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