Turkish Airlines did not allow my cat, which was in a box, to be in the cabin even though I had already bought a ticket for it. They said the carrier must be a soft bag, not a hard case. However, they did not inform me of this requirement when I purchased the ticket for my cat. I found out about this one hour before my flight departure at the airport. As a solution, they took the animal to the baggage compartment and charged an additional fee. After my complaint, they refunded the second fee they had charged. However, to get this money back, I have to either go to their offices or fill out a form on the Turkish Airlines website and upload a photo of my card. In other words, getting that money back is also a hassle. Cats are animals that get stressed easily, unfortunately. My cat, which traveled in the baggage compartment for nearly two and a half hours, has not yet recovered. When I bought the ticket, I liked that they advertised themselves as 'animal-friendly Turkish Airlines.' It turns out they are only animal-friendly in words. I do not think they care about animals at all. I have traveled with my cat on other airlines, and none of them had an issue with the cat being in a box. Thank you, 'animal-friendly' Turkish Airlines.
On February 26, 2024, I had a connecting flight from Antalya to Ankara and then to Kahramanmaraş. I bought a ticket for my cat a few days in advance, and the customer service representative on the phone confirmed that the carrier was suitable and the dimensions were acceptable. However, during the c...
I had a ticket for the 05:45 Gaziantep-Dalaman flight. Despite including my pet in my ticket and having all vaccinations up to date, I was informed during check-in that my pet could not be accepted on the flight because its cage was not a hard cage. However, when I reviewed Turkish Airlines' Pet Tra...
We followed all the terms and conditions from the Turkish Airlines website to book our tickets for flying with a pet. When we called to book the ticket for our pet (as you cannot buy it online, only via phone, AFTER you booked and paid for your tickets) they said that our 1-year-old Shih Tzu can tra...
Turkish Airlines does not value either people or animals. At check-in, a disrespectful female employee refused to listen to what I was saying and tried to charge me for a stroller, which is clearly included in my child’s ticket allowance. I had to argue for 15 minutes to explain the situation. Durin...
Yesterday, I was scheduled to fly from Istanbul (IST) to Miami (MIA) with my cat. However, Turkish Airlines refused to allow my cat on the flight, despite U.S. regulations not requiring a Titration Test for entry. I had already confirmed this with a Turkish Airlines customer representative on more t...
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