Yesterday, I was scheduled to fly from Istanbul (IST) to Miami (MIA) with my cat. However, Turkish Airlines refused to allow my cat on the flight, despite U.S. regulations not requiring a Titration Test for entry. I had already confirmed this with a Turkish Airlines customer representative on more than three occasions, and they had noted this in their records. When I arrived at the check-in counter, the staff refused to let me board with my cat, despite my having confirmation from the Republic of Turkey Ministry of Agriculture and Forest General Director of Food and Control in Kartal, Istanbul, stating that no Titration Test was required. The staff were extremely rude and unhelpful and even forgot to give me my boarding pass. They blamed me for the situation and made me cry for hours. As a result, I now have to fly back to Turkey next month, which involves a 12-hour journey each way, and have a Titration Test done in order to bring my cat back with me. I want to warn others about my negative experience with Turkish Airlines and their poor customer service.
Turkish Airlines did not allow my cat, which was in a box, to be in the cabin even though I had already bought a ticket for it. They said the carrier must be a soft bag, not a hard case. However, they did not inform me of this requirement when I purchased the ticket for my cat. I found out about thi...
Turkish Airlines does not value either people or animals. At check-in, a disrespectful female employee refused to listen to what I was saying and tried to charge me for a stroller, which is clearly included in my child’s ticket allowance. I had to argue for 15 minutes to explain the situation. Durin...
We called Turkish Airlines customer service to travel from Buenos Aires to Istanbul Airport with two adults and a cat. Just before purchasing the ticket, we spoke with a customer representative who confirmed that there was space for the cat on the plane. Within a minute, we put the lady on hold, pur...
On September 9th at 21:17, I called the elite card call center of Turkish Airlines to inquire about pet availability for the Istanbul-Dubai flight on September 18th at 06:45. I was confirmed that there was availability for my pet. While booking the ticket through the app, I asked if I could add a pe...
On March 4, 2025, I had a 04:45 Turkish Airlines flight from Istanbul to Nakhchivan. I had reserved space for my cat online and had previously obtained a veterinary certificate with a microchip from Ataşehir Municipality back in June 2024. Despite clearly stating that my documents were Azerbaijani a...
Comments