I purchased a round-trip ticket to Chicago from Turkish Airlines. Wanting to ensure a refund in case of cancellation, I called Turkish Airlines. The representative I spoke with informed me that I needed to buy a Prime Fly ticket to get a full refund. Trusting this information, I bought the tickets. However, when I requested a refund for my return ticket, they informed me that they could only refund a much lower amount than what I paid. Despite paying over ₺20,000, they sent me an email stating they could only refund ₺13,748.75. After providing feedback, I am left wondering what this is about? I took a screenshot when purchasing the ticket. On that day, the cheapest flight was ₺15,424.75, so how can my chosen Prime Fly ticket be cheaper than an economy class ticket? I spent over an hour on the phone, but they claim they can't view the tickets. They misled me with incorrect information about the full refund. Now, they're not offering any solution! I am very dissatisfied with this situation. If this issue is not resolved, I will take this matter to the Consumer Rights Court! I will attach the screenshot.
On August 21, I purchased a Turkish Airlines Prime Fly ticket for an Istanbul-New York round trip (October 31 departure, November 8 return). I specifically chose the Prime Fly option to ensure a full refund in case of cancellation. Now that I need to cancel, instead of refunding the full amount of ₺...
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
On February 20 I completed my Istanbul New York flight and wanted to cancel my New York Istanbul return flight scheduled for February 25. My ticket was in the PrimeFly class and I was clearly promised a full refund upon cancellation. However Turkish Airlines is now offering only ₺1191.64 instead of ...
I purchased a round-trip ticket from Turkish Airlines to travel to America on July 16, 2024. Since my departure date was fixed, I bought a standard ticket for my outbound flight. However, because my return date was uncertain, I opted for a Primefly ticket for my return flight, paying extra for this ...
I want to report an issue I experienced with Turkish Airlines due to a system glitch. I had purchased a Primefly class ticket for April 14th, but later updated the date to April 13th. Despite selecting Primefly, I noticed that the ticket appeared as Ecofly, which I believe is due to a system error. ...
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