On August 21, I purchased a Turkish Airlines Prime Fly ticket for an Istanbul-New York round trip (October 31 departure, November 8 return). I specifically chose the Prime Fly option to ensure a full refund in case of cancellation. Now that I need to cancel, instead of refunding the full amount of ₺22,000 as promised, Turkish Airlines is offering only ₺1,088.
This is unacceptable and misleading for customers who trust the Prime Fly policy. I demand a full refund as per the ticket terms and conditions. I urge Turkish Airlines to honor their promises and address this issue immediately to prevent others from facing similar problems. Customers deserve transparency and fair treatment.
I purchased a round-trip ticket from Turkish Airlines to travel to America on July 16, 2024. Since my departure date was fixed, I bought a standard ticket for my outbound flight. However, because my return date was uncertain, I opted for a Primefly ticket for my return flight, paying extra for this ...
On February 20 I completed my Istanbul New York flight and wanted to cancel my New York Istanbul return flight scheduled for February 25. My ticket was in the PrimeFly class and I was clearly promised a full refund upon cancellation. However Turkish Airlines is now offering only ₺1191.64 instead of ...
I chose a Prime Fly ticket over an Eco Fly ticket because of Turkish Airlines' 100% refund guarantee in the event of cancellation. Unfortunately, when I needed to cancel, Turkish Airlines did not refund the whole ticket money, putting me in a difficult situation and calling into question the reliabi...
TRYSubject: Turkish Airlines did not refund of Prime Fly ticket fee Turkish Airlines feedback no: TK-8897522 From THY website on 23.04.2023; I bought two tickets 1) 23.06.2023 at 22.20 Istanbul Airport (Ist) -Antalya Airport (AYT) departure, 02.07.2023 at 12.15 Antalya Airport (AYT) -Istanbul Airpor...
I purchased a round-trip ticket to Chicago from Turkish Airlines. Wanting to ensure a refund in case of cancellation, I called Turkish Airlines. The representative I spoke with informed me that I needed to buy a Prime Fly ticket to get a full refund. Trusting this information, I bought the tickets. ...
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